Refund Policy

CANCELLATIONS AND RETURNS

Order Cancellation and Damages:

Once an order is confirmed, it becomes a binding contract and cannot be cancelled. Any damages or shortages must be reported within twenty-four (24) hours of collection or delivery.

Cancellation Policy:

Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R100 excluding VAT) per layout will be levied. Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work. Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of seven rand and fifty cents (R7.50) per garment will be charged to your account if unclean worn clothing items are returned. We do not accept returns of any consumables, perishable items, memory sticks, masks, sanitisers, items which require assembly or consolidation as well as discontinued and clearance items unless the stock is faulty. No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.

Faulty Goods and Returns:

If a product supplied by Brand it SA is found to be defective and/or covered under warranty, you must notify us within five (5) days from the date of receipt. It is important to promptly report any defective products or issues covered under warranty to the company within this time frame. Failure to do so may affect your eligibility for return or replacement.

Repair Returns:

Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.

Returns Approval:

Written approval from the company management is mandatory for returning collected stock. Returns will only be accepted with the accompanying invoice/s. A 25% handling and administrative fee applies to approved returns of collected stock. No future orders will be processed unless prior cancellation fees have been settled.

WARRANTIES

Guaranteed Goods

Warranty coverage is available for new goods through Brand it SA-specific warranties or original manufacturer's warranties, however, it is important to note that certain goods exempt from product warranties may have latent defects, for which Brand it SA is not responsible.

Fitness for Purpose:

Brand it SA does not warrant that the goods are suitable for any specific purpose.

Liability and Repairs:

Our liability is limited to repairing or replacing faulty goods or issuing a credit of equivalent value. In case of returned goods with no fault found, all associated costs will be passed on to the customer.

SAMPLE POLICY

If you need to see a product before a larger order, contact us to arrange a sample where available.

1. Samples may be purchased through our online shop or by enquiry.
2. Sample orders must be paid for within 5 working days from the invoice date, otherwise the order may be cancelled.
3. Samples are sent by courier to addresses within South Africa, or may be collected by prior arrangement from our premises in Pretoria.
4. Sample requests with 10 or more line items are treated as bulk orders and may require additional processing and delivery time.

RETURNS AND REFUNDS OF SAMPLES

1. The following samples may not be returned:
   1. Those with an individual product price of less than R30.00 (excluding VAT);
   2. Any branded items; and
   3. Consumables and perishables.
2. Samples priced at R30.00 (excluding VAT) or more may be returned for a refund or credit if:
   1. The items have not been used, worn, or damaged;
   2. The items are in their original condition and packaging;
   3. The original invoice accompanies the return; and
   4. Items are returned within one week of receipt.
3. If returned samples are accepted, inspection may take up to 7 working days. Refunds are processed on Fridays where applicable.
4. Bulk sample orders (10+ line items) require prior approval before return and must be sent to our Pretoria address at your expense. A handling fee may apply.